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Get Help or Speak with a Community Navigator 24/7/365

Please Contact Us By: 

Phone: Dial 2-1-1 or 1-866-211-9966 
(available 24/7)

Text: Text your ZIP Code to 898-211 
(available Mon-Fri 8am-5pm)

About Indiana 211

Indiana 211 is a free service that connects Hoosiers with help and answers from thousands of health and human service agencies and resources right in their local communities - quickly, easily, and confidentially. We use statistical data (not personally identifiable information) from calls, texts and web visits to help shed light on the nature of social needs in Indiana for decision-makers and government across the state.

As an independent 501c(3) organization, we provide free, unbiased and confidential referrals to the best resources for specific needs.

  • We have an experienced, responsive and compassionate team of Community Navigators who are skilled at actively listening and identifying needs and providing referrals that best meet those needs.

  • Our Community Navigators receive 80+ hours of on-the-job- training.

  • We respond to calls quickly, with an average speed of answer of less than 50 seconds.

We continue to transform to better meet community needs and are becoming a community "hub" for centralized resources and client management.

  • Through data analytics and reporting, we are becoming a leader in monitoring human and health-related trends to help Indiana identify potential problems earlier and reduce threats.

  • We are expanding our partnerships and collaborations to extend our reach and provide greater efficiencies, improved services and, ultimately, better outcomes for clients.

  • We are making investments in integrated technology - such as phone, email, text, chat and web - to make services easier to access by more people.

To learn about professional information & referral, visit AIRS.

The Indiana Utility Regulatory Commission (IURC) recognized the Partnership as the proper administrator for the 2-1-1 dialing code on February 20, 2002, and issued a final order on June 17, 2004. The Indiana General Assembly passed legislation supporting 2-1-1 that became effective July 1, 2004 (I.C. 8-1-19.5).

Who We Serve

Hoosiers. It's plain and simple. If you live in Indiana, we serve you. IN211 is devoted to serving individuals and families within the communities of Indiana's 92 counties. 2-1-1 services are available 24/7 and free of charge to anyone.  

2-1-1's Impact

2-1-1  offers help and hope to those in need. The video below gives a glance inside United Way of Greater Cleveland's 2-1-1 operations and the great impact 2-1-1 can have on the lives of many. 



Get Connected


Indiana 211 makes it easy to find the help you need, close to home. Whether you're looking for food and shelter. Finding childcare or elder care. Or help for substance use or depression. We can tell you where to turn in a family crisis or a natural disaster. Or help you search for a specific agency or resource. Whatever you need, help can be a call, text, or keystroke away. 

Three Ways to Get Help




Guided Search


Tell us what you're looking for 
and we'll guide you to resources near you.



Advanced Search

Use our Advanced Resource Search to find resources 
by location, Agency Name or specific Service Category


Need Help Now?

Dial 2-1-1 or 1-866-211-9966 
Trained Navigators are available 
24 hours a day, 7 days a week.

Prefer to text? Text* your zip code to 898211, 
Mon-Fri, 8am-5pm (excludes holidays)

*Standard msg & data rates may apply. Text STOP to opt out. HELP for help. For privacy terms and conditions of texting with 898211, go to

Indiana 211 Staff

Staff Leadership

Julie Johns-Cole
State Director 

Brian Metzler
Director of Operations 

Catherine McNaughton
Manager, Community Resources 


Community Resource Team

You can reach our Community Resource Team by dialing 1-888-211-2402, press 2 and enter an your Community Navigators extension. If you are unsure of who to speak with, please dial extension 200, to speak with the first available Community Resource Specialist.

Jaylin Batiste 
Community Resource Specialist
Ext. 202 

Stephen Giles 
Community Resource Specialist
Ext. 206

Samantha Rhodes 
Community Resource Specialist
Ext. 208

Jaye Helmkamp-Blythe 
Community Resource Specialist
Ext. 204 

Roger Stitt 
Community Resource Specialist
Ext. 205

Tara Vaughn, CRS 
Community Resource Specialist 
Ext. 203

Marie Fench
Community Resource Specialist
Ext. 209

Special Projects

Seth Pennington 
Project Manager, OpenBeds / 211 

Alexa Hornak
SNAP Outreach Coordinator

Lizzy McGrevy
Domestic Violence Outreach Specialist

Indiana 211 Board of Directors


Executive Committee

Sarah Waddle
IN211 Board Chair 
Indiana State Director 

Tiffany Bailey
IN211 Board Vice-Chair 
Vice-President, Community Impact 
United Way of Allen County

Julie Halbig
IN211 Board Secretary 
Vice President, Legislative Relations 
Indiana Hospital Association


Joe Sutherland 
IN211 Board Treasurer 
Director, Government and External Affairs 
Citizens Energy

Bill Rieth 
IN211 At-Large Member 
United Way of Elkhart County


Board Members

Anne Becker 
Lewis Kappes 

Steve Cain 
Retired,  Disaster Specialist 
Purdue Cooperative Extension Service 

Christy Collette 
Outreach Specialists 
Military Family Resource Institute 
Purdue University


Brad Ellsworth 
Vectren Energy Delivery

Laura Johnson 
Senior Government Affairs Specialist 
Duke Energy

Larry Landis 
Regulatory Affairs and 
Marketing Consultant


Maureen Noe 
Indiana United Ways 


Frequently Asked Questions

How does 2-1-1 work?

The Federal Communication Commission has designated 2-1-1 for community information and referral services, just as 9-1-1 is designated for emergency services. 2-1-1 is a comprehensive information and referral service that helps you find resources that may be able to assist you with human, health and social services. 2-1-1 utilizes both bilingual Community Navigators and phone-based translation services to offer information and referrals in over 180 languages.

How do I use 2-1-1?

This service is available by dialing 2-1-1 from any phone or by dialing the Indiana 211 universal toll-free number at 1-866-211-9966. You can also search for services using our advanced search option on this site.

What if I have an urgent problem, or am in a crisis? Can 2-1-1 help me?

Yes. Our Community Navigators are not counselors or therapists, but they are trained to refer crisis calls to appropriate resources such as crisis centers, clinicians, or 9-1-1 emergency services in life-threatening cases. In a life-threatening emergency, always dial 9-1-1 first. 

What if I have trouble dialing 2-1-1?

Businesses will need to set up their phone systems.

Telephone subscribers who have their own Private Branch Exchange (PBX) system or centrex line, common in large organizations such as municipalities, hospitals, etc. will require the switch for 2-1-1 to be performed by the company's own staff or through its maintenance agreement. Your phone system administrator or IT person should know if your organization has a PBX or centrex line. 

There is also a 10-digit number to reach Indiana 211.

The universal toll-free number in Indiana is 866-211-9966.

Your phone can't dial 2-1-1.

Many Voice Over Internet Protocol (VOIP) phone systems cannot dial 211. If your phone will not allow you to dial 2-1-1, Indiana 211 can be reached by dialing 1-866-211-9966.

How can add my organization to the Indiana 211 database or update our information?

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